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 Post subject: Wood burner problems.
PostPosted: Thu Nov 05, 2015 10:51 am 
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Hi. I have bought a replacement wood burner with back boiler because the old one cracked, plumbed it in to the original connections, and connected the flue, but it just smoulders, which ever way I open close the air vents, the old one use to roar away. Have taken it out cleaned the flue several times, but to no avail. Checked all the seals etc, etc, but still will not burn. The flue is about 30mtrs vertical with plenty of draw. Also had a couple of people look at it and they seemed as baffled as me.

Has anyone any ideas or a contact number of a specialist, before I take it out and by another? sabc15. P.S. I live near Rostrenen Dept 22.

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 Post subject: Re: Wood burner problems.
PostPosted: Thu Nov 05, 2015 11:17 pm 
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Quote:
The flue is about 30mtrs vertical


Thats a bloody tall chimney, about a hundred feet in funny change, one thing that it could be, and that is that the flue is too cold to draw, if you have a gas cylinder and a torch, use that to get a bit of heat into the flue first

Would also like to know more about the flue, has it any bends in the length, if so what angle are they, also the size of the flue, and is it lined, size of the existing liner if it is lined and the burner/boiler flue outlet

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 Post subject: Re: Wood burner problems.
PostPosted: Fri Nov 06, 2015 8:02 am 
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Hi . sorry I meant 10mtrs not 30,yes it is lined with a stainless steel liner,sealed at bottom and flue terminal at top, 195mm liner,comes straight out off the top of the wood burner for approx 500mm, then gentle bends for 1.1/2 metre at approx 45 degree bend before traveling vertical for 10mtr.very strange changed the boiler not the flue,have cleaned the flue 3 times,the old boiler use to roar away no problem.sabc15.

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 Post subject: Re: Wood burner problems.
PostPosted: Fri Nov 06, 2015 8:44 am 
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sabc15, how is it when the door is left open slightly to start with to add extra air to get things moving?

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 Post subject: Re: Wood burner problems.
PostPosted: Fri Nov 06, 2015 8:53 am 
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No,just fills the room with smoke,also makes no differance idf I open a house window.

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 Post subject: Re: Wood burner problems.
PostPosted: Fri Nov 06, 2015 8:58 am 
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Even just a little bit open? In that case you have a bad draw, it's actually pushing air into the room, as the flue is quite a large diameter as Peake said and I agree you may need to pre heat the flue to get it to draw. You may need to fit a different cowl to the top to increase the natural draw.

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 Post subject: Re: Wood burner problems.
PostPosted: Fri Nov 06, 2015 9:24 am 
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Location: somewhere in the "pays de dropt"
Or stuff a couple of newspaper pages up into the flue then set light, it usually does the trick.

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 Post subject: Re: Wood burner problems.
PostPosted: Fri Nov 06, 2015 9:48 am 
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Yes indeed, doesn't matter how you heat the flue just need to get some heat up there.

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 Post subject: Re: Wood burner problems.
PostPosted: Sat Nov 07, 2015 1:24 pm 
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Mystery solved, a few weeks ago I took the wood burner out and connected it to my compressor,to pressure test it,the pressure remained constant for 12hrs,so today I took the wood burner out again and this time filled it with water then connected it to the compressor and slightly increased the pressure, I noticed a very fine mist of water coming from the boiler,contacted supplier as I can see no way of removing the water boiler section and was told that it can't be removed it is welded and part of the structure of the appliance,so after all that time and effort it is scrap after all,at least I found the problem,thanks for suggestions.regards.sabc15

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 Post subject: Re: Wood burner problems.
PostPosted: Sat Nov 07, 2015 10:15 pm 
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Well I am glad you sorted it, it gave me a chuckle as I didn't see that one coming :ymsigh: care to name the company that doesn't pressure test before shipping to customers, bad practice in my book with a welded water bottle. Any chance of it being re welded or will they replace it for you?

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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 10:22 am 
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It cant be removed as it is welded in position and is apparently part of the structure of the wood burner,I can't actually find exactly where it is leaking from,it seems to be more perforated than a single hole,afraid the supplier will not replace the wood burner as it is out of warranty as it sat in packing case for a year or so until I was ready to fit it,thinking of disconnecting the flow & return and filling water section with sand and using it as a wood burner without the boiler.sabc15.

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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 12:22 pm 
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Where did you buy it? A one year warranty limit may not apply.

J


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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 12:30 pm 
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Bought it over from uk.

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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 12:37 pm 
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That's good news.

I am sure some legal beagle will give you full details, but the Sale of Goods Act applies for up to 6 years for something you would not expect to fail after one.

It is a retailer issue - and you have to prove it was reasonable to expect it to last longer (being unused might tick this box) - so I would hold fire with the sand for the moment.

A suitably worded letter to the retailer, along with a references to the Sale of Goods Act quoting some precedence may be your next step.

Also Google the manufacturer to see if it is a known issue - that also may help you.

J


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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 12:47 pm 
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Update - http://news.bbc.co.uk/2/hi/uk_news/magazine/8253915.stm - part 1 applies, I suggest.

I think Elstow used to do Soliciting in the past - hopefully he or another legal guru can give you the full SP.

J


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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 1:01 pm 
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More here: http://www.ebay.co.uk/gds/Sale-of-Goods ... rmvSB=true

J


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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 1:14 pm 
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Thanks for the links,I have spoken to the retailer and he is insisting that the wood burner has to be returned to his warehouse in the UK at my expense,and also the cost of returning it to the manufacturer and subsequent testing will be charged to me if it is decided that it failed due to misuse, so after your advice I will contact them again tomorrow.sabc15.

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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 1:55 pm 
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It's a long time since I had anything to do with the Sale of Goods Act being more familiar these days with French consumer law.
One fly in the ointment that I spy with my little eye is the period between buying and fitting. The vendor could reasonably argue that anything (deterioration, etc.) could have happened while the thing was in its packing case...Having said that, it's worth cosying up to the vendor and having a go. Don't forget to do as niemeyjt suggests and do some research on known issues. And don't fill it with sand before making any claim.

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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 2:46 pm 
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I was wondering whether it would be arguable that because it was in its packaging and not being used, then deterioration is less likely - thus a claim under 6 year rule should be more likely to succeed.

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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 2:50 pm 
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I will contact them in the morning and see.sabc15.

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 Post subject: Re: Wood burner problems.
PostPosted: Sun Nov 08, 2015 3:16 pm 
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Not a legal eagle (obviously) but I thought the EU has a policy of 2 years warranty. I doubt if they test it they would argue that it wasn't a manufacturing flaw as it's seen so little use and it could be realistically expected to last longer than 1-2 years anyway.

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